Using or not using a field service management software, does it make any difference to the overall profitability of the business? If productivity and competency of the field agents matter in defining the growth and success of a business, then not using a field service software can lead to major pain points. Implementing the software in the field operations does adorn a business with various competitive differentiators.
Here listing out the common pain points that a business faces if a field sales management software is not implemented in their business operations:
Field services for decades relied on clipboards and carbon paper; filing paperwork is highly integral to its very system, but it takes up too much time followed by the efforts that go into maintaining those files. Right files readily available at the time of need, safekeeping of critical reports, are other questionable aspects. Disorganization is an obvious pain point here as it is nearly impossible to align many aspects of a business such as employees' productivity, customers' satisfaction, timely service delivery, etc. from inside a filing cabinet
Upgrading to digital solution is the need of the hour as the customer base demands that seeking promptness in service delivery. Digital capturing of the data, its secured storing in digital format, real-time access to the files from anywhere, collectively all these save time and reduce dependency on others.
Keeping Employees Accountable
Businesses need to stay safe from pencil-whipping employees, who master the art of faking by falsifying work that was not really done at all. Their paper works are always up to-mark, field visits are regular, and rest everything is just fine enough to maintain good performance records. Smartly, they take advantage of the lack of visibility in field services, which leaves a big margin for productivity loss. Such employees with low self-driven accountability can dearly cost a business, especially small businesses.
Field sales management software for small business is powerful in keeping up the accountability of the field agents by empowering the managers to have uninterrupted visibility into field activities. GPS tracking the live locations of field agents gives a clear account of their productive hours. Location-validation as proof of their presence at a work site keeps the field agents job accountability airtight.
Planning proper job schedules is critical for delivering on-time services to customers. A well-maintained schedule is necessary to keep the technicians productive, and customers satisfied.
Effective scheduling is not just about randomly assigning a job to a field agent; Field Sales Management software supports automation in scheduling that assign a job to the nearest available field agent, routing provides the field agent with the most optimal route to job-site, thus bringing in promptness in service delivery. Also, it stores all the scheduling information in one place so that multiple people can view changes to the schedule.
Field Service Management Needs Field Sales Management Software
The pain points mentioned above need proper handling as if left unattended, they will eventually drain out the overall efficiency of a business. Though it’s a challenge to address them all, Field Sales Management Software can handle the pain points effectively by empowering the field agents to become more productive, accountable, and efficient in rending their jobs.